Returns & Exchanges
At Nine West, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we offer easy returns and exchanges within 30 days of the original purchase date.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Carefully place the unworn footwear or accessories in their original packaging, ensuring all tags and protective materials are intact.
Attach the Shipping Label
Print the prepaid return shipping label provided through our portal and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking number handy; we will process your refund once the items pass inspection.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing