Frequently Asked Questions
Everything you need to know about your Nine West experience.
What is the standard shipping timeframe?
Standard shipping typically takes 3 to 7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for faster delivery.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of purchase. Items must be returned in their original packaging, including the shoebox.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.
Do you offer international shipping?
Currently, we ship to addresses within the United States and select territories. Please check our shipping page for the most up-to-date list of supported locations.
How can I determine my correct shoe size?
We provide a comprehensive size guide on each product page. Our footwear generally fits true to size, but we recommend checking specific style notes for narrow or wide fit suggestions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.